The blog dedicated to all things crafty business!
Returns, refunds, and exchanges are a part of any online business. There are many reasons why a customer might request a refund. They might have second thoughts or buyers’ remorse, the item may not be as described in your listing, or the sizing may not work for them. It’s your job to handle the situation […]
“Conversations” (or “convos”) is Etsy’s internal messaging system. It’s a really useful tool for communicating with customers and other sellers within the site. There are set etiquette rules to using this feature, but if you’re new to Etsy these may seem unclear. Here is a simple guide to get you started! DO use convos mainly […]
There are a lot of mistakes a seller can make at a craft fair. Operating your own craft booth can be difficult, so avoiding common mistakes is key to a more successful craft fair experience. One common mistake is poor customer service. However, there are so many aspects to providing good customer service, you might […]
Etsy is so successful in part because sellers have the unique opportunity to really connect with shoppers. These online store owners have the ability to directly communicate with customers, allowing for a more personalized and special experience. I love going the extra mile for my buyers and making them happy. Let’s look at a few […]
QR Codes originated in the logistics field as a way to track inventory and products in warehouses, similar to barcodes. “QR” stands for “quick response”**, as the code is a way to store a lot of information in a small graphic and receive a quick response when scanned. A few years ago, companies started […]
The dreaded difficult customer. We’ve all had {or will have} one at some point. If you haven’t experienced this pitfall yet I’m sure you can imagine the heart-stopping moment when you spy the product review that tarnishes your perfect track record. Those 5 beautiful, golden stars are blemished for all eternity {or so you believe}. […]
Whether you sell your crafty goods on Etsy, through your own website, or focus on wholesale orders, the value of repeat customers is undeniable. They can be easily gained by offering discount coupons, responding politely to questions, and saying hello to established shoppers. The following three tips will help you build connections with your buyers- […]
One of my favorite parts about selling on Etsy is taking custom orders! They’re always new and exciting and can be a fun challenge. After agreeing on a custom inquiry, how should you manage this type of order? Use these helpful tips for reserved listing success! Make a Custom Order Template Save yourself a […]
Let’s face it, selling online can sometimes be wonderful and sometimes it’s like you’re hearing crickets. In reality, it can be kind of a gamble. That’s why so many of us supplement our handmade business incomes with craft fairs! Craft show season can be really lucrative for creative business owners, but you want to make sure you’re […]
I’ve always been a bit of a stickler about having good manners here at home. My kids will back that up, I’m sure. But good manners are also important in your creative business. It makes you look professional and will set you apart from some of your competition. Image Source So what do good manners […]
