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Handling Item Returns and Exchanges in Your Etsy Shop

August 25, 2016 by Rebecca George

Returns, refunds, and exchanges are a part of any online business. There are many reasons why a customer might request a refund. They might have second thoughts or buyers’ remorse, the item may not be as described in your listing, or the sizing may not work for them. It’s your job to handle the situation […]

Filed Under: Etsy Tips Tagged With: Business Advice, customer service, Etsy

Tips for Etsy Sellers: How to Use Etsy Conversations

February 16, 2016 by Rebecca George

“Conversations” (or “convos”) is Etsy’s internal messaging system. It’s a really useful tool for communicating with customers and other sellers within the site. There are set etiquette rules to using this feature, but if you’re new to Etsy these may seem unclear. Here is a simple guide to get you started! DO use convos mainly […]

Filed Under: Etsy Tips Tagged With: Business Advice, customer service, Etsy, Guest Post, Tips

7 Customer Service Mistakes to Avoid at a Craft Fair

September 18, 2015 by CreativeIncome

There are a lot of mistakes a seller can make at a craft fair. Operating your own craft booth can be difficult, so avoiding common mistakes is key to a more successful craft fair experience. One common mistake is poor customer service. However, there are so many aspects to providing good customer service, you might […]

Filed Under: Craft Fairs Tagged With: Business Advice, craft fair booth, customer service, Selling Advice, Tips

Essential Customer Service Tips For Any Etsy Shop Owner

June 9, 2015 by Rebecca George

Etsy is so successful in part because sellers have the unique opportunity to really connect with shoppers. These online store owners have the ability to directly communicate with customers, allowing for a more personalized and special experience. I love going the extra mile for my buyers and making them happy. Let’s look at a few […]

Filed Under: Etsy Tips Tagged With: Business Advice, customer service, Etsy

Should You Use QR Codes for Your Handmade Business?

September 26, 2014 by CreativeIncome

QR Codes originated in the logistics field as a way to track inventory and products in warehouses, similar to barcodes. “QR” stands for “quick response”**, as the code is a way to store a lot of information in a small graphic and receive a quick response when scanned.   A few years ago, companies started […]

Filed Under: Marketing Tagged With: Business Advice, business cards, business tools, customer service, Guest Post, Jennifer Priest, marketing, Tips

How To Deal with a Difficult Customer

August 28, 2014 by CreativeIncome

The dreaded difficult customer. We’ve all had {or will have} one at some point. If you haven’t experienced this pitfall yet I’m sure you can imagine the heart-stopping moment when you spy the product review that tarnishes your perfect track record. Those 5 beautiful, golden stars are blemished for all eternity {or so you believe}. […]

Filed Under: General Advice Tagged With: customer service, Guest Post, Selling Online, Whitney Surane

Encouraging Repeat Customers In Your Handmade Business

August 20, 2013 by CreativeIncome

Whether you sell your crafty goods on Etsy, through your own website, or focus on wholesale orders, the value of repeat customers is undeniable. They can be easily gained by offering discount coupons, responding politely to questions, and saying hello to established shoppers. The following three tips will help you build connections with your buyers- […]

Filed Under: Sales Tips Tagged With: customer service, sales, Selling Online

How to Manage Custom Orders on Etsy

June 18, 2013 by Maggie

One of my favorite parts about selling on Etsy is taking custom orders!  They’re always new and exciting and can be a fun challenge.  After agreeing on a custom inquiry, how should you manage this type of order?  Use these helpful tips for reserved listing success!   Make a Custom Order Template Save yourself a […]

Filed Under: Etsy Tips Tagged With: Creative Income Contributors, customer service, Etsy, sales tips, Selling Online

Best Tips for Selling at Arts and Craft Fairs – free eBook!

April 3, 2013 by Maggie

Let’s face it, selling online can sometimes be wonderful and sometimes it’s like you’re hearing crickets. In reality, it can be kind of a gamble. That’s why so many of us supplement our handmade business incomes with craft fairs! Craft show season can be really lucrative for creative business owners, but you want to make sure you’re […]

Filed Under: Craft Fairs Tagged With: customer service, eBook, Tips

Good Manners In Your Creative Business

April 2, 2013 by Maggie

I’ve always been a bit of a stickler about having good manners here at home. My kids will back that up, I’m sure. But good manners are also important in your creative business. It makes you look professional and will set you apart from some of your competition. Image Source So what do good manners […]

Filed Under: Public Relations Tagged With: customer service

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